"I'm a lifer!" states Frank Ancharski, industry veteran and owner of Club Coach Services. "I've been in it since leg warmers were around, The Step® was just coming out, StairMaster wasn't a reality yet, and there was the duo-chest from Nautilus," he jokes.
Frank is bullish on an "epic comeback" and in this chat with host Pete Moore on the HALO (Health, Active Lifestyle & Outdoors) Talks Podcast, they discuss:
- The reopening of the fitness industry and how to manage it
- Customer service: "You shrink your market more by the way you treat someone on the way out, than you do based on more competition."
- Pricing discussions and membership strategy
- Frank's L.I.P. Service philosophy — Leadership, Inspiration, and People Management
Listen to Episode #250
HALO Talks is hosted by Pete Moore and covers the Health, Active Lifestyle & Outdoors industry. Episode #250 aired March 18, 2021.